Resolving Acrobat Licensing Issues in AVD

We have a client that’s having issues with Acrobat and licensing in AVD.

They’re getting the dreaded “you do not have access to this feature” when trying to use the paid features, despite being signed in with a licensed account!

We did the normal troubleshooting of repairing, reinstalling, etc.
WE also did the registry tricks like setting [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown]
“bIsSCReducedModeEnforcedEx”=dword:00000001

It still refused to work!

I had them sign out and back in when I noticed it in tiny text under their login:
“Personal account”.

Hm.

They shouldn’t be using a personal account.

There was a “Join team” option and they jumped the gun before I could read the whole thing and they clicked “Skip”.

We relogged and clicked “Join Team”.

This time they got their license, had to deactivate an old install, and blam-o, licensed features working!

While this worked for us, it may not work for you.