Category: Tech Support

Resolving Acrobat Licensing Issues in AVD

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We have a client that’s having issues with Acrobat and licensing in AVD.

They’re getting the dreaded “you do not have access to this feature” when trying to use the paid features, despite being signed in with a licensed account!

We did the normal troubleshooting of repairing, reinstalling, etc.
WE also did the registry tricks like setting [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown]
“bIsSCReducedModeEnforcedEx”=dword:00000001

It still refused to work!

I had them sign out and back in when I noticed it in tiny text under their login:
“Personal account”.

Hm.

They shouldn’t be using a personal account.

There was a “Join team” option and they jumped the gun before I could read the whole thing and they clicked “Skip”.

We relogged and clicked “Join Team”.

This time they got their license, had to deactivate an old install, and blam-o, licensed features working!

While this worked for us, it may not work for you.

Zebra label printer stops working with UPS after Windows 11 upgrade

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Noticed that for a client, all their PCs were unable to print labels from UPS.com after upgrading to Windows 11.
It kept saying no thermal label printers found.

After a lot of troubleshooting I found the answer.

I dug into the UPS Thermal Printing App, located here, and found that the tool REQUIRES that the vendor name needs to be in the Name field for the printer.

It appears during the Windows 11 upgrade, it renamed the printer to match the driver, in this case “ZDesigner Gk420d”.
Once I prepended it with “Zebra”, the app magically found it and printing started working again.

Adobe Acrobat icons missing and “An internal error has occurred” fix

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While working with a client recently they had an issue where all the toolbar icons wouldn’t show, and doing any operations inside Acrobat results in a generic “An internal error has occurred” message.

A colleague tried to do a repair and then re-install to no avail.

I found the fix was the go into the %localappdata% and %appdata% locations.
Go into the Adobe folder.
Find the Acrobat folder and renamed it to Acrobat.old
I try to keep those around in case they need to be referenced later.

After the Adobe Acrobat worked without further issue.

I suspect the cache or preferences became damaged.

Fix for ScanSnap Home “unexpected error” when loading

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We recently had a client having an issue with the ScanSnap Home software crashing on startup giving a nearly useless “Unexpected error has occurred” message.
No codes, nothing useful, only suggesting to uninstall and re-install the application.

The initial tech working on this did exactly that, even throwing in some reboots.
No change.

It was passed to me and I found an article about it on Fujitsu’s site, and it said they are aware of it and there is no fix.
Great.

Well I’m not satisfied with an answer like that, especially since this was working on other peoples PCs and nothing else was wrong.
There was nothing recently changed, and no updates recently applied, so that ruled out a lot.

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My first real adventure in Cisco-land!

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My networking experience is in the small realm.
Because of this, I don’t get to play with Cisco’s that much, mostly their small business line.

Lately I’ve been exposed to their slightly more complex systems, including stacked switches.
I get the concept and it certainly has a place in the right environment.
Just not in most of my environments because of the cost of equipment and support.

So my first attempt at doing a minor revision update on a series of stacked switches didn’t go, terribly well…

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