A common procedure you’ll encounter when working with tech support is to show them whats going on.

Even though you already explained it to someone else; or went over it, sometimes in painstaking detail, in the ticket, they still want to see it again.

So annoying right?

Hear me out…

Sometimes the information you provides is enough, and that’s great!

In other cases, a piece may be missing, whether intentionally omitted or not, that we need.
It could be a popup, a missed step, or something that doesn’t appear related but it in fact connected to your issue!

The most common item you’ll get is the oft dreaded reboot.
Why is the reboot so popular? Because quite frankly it solves so many issues.

After that, seeing your process allows us to gather the information we need to resolve your issue, annoying as it may be.

So please, if you’re asked to show us your issue, it’s to help you!